Sharp SMD2470ASY 24-Inch 1.2 cu. Ft. 950 W Stainless Steel Microwave Drawer

Great for an in counter
After seven years of reliable service from our drawer microwave, we decided it was time for an upgrade. One feature that immediately caught our attention with the new model is the innovative design where the buttons extend out and face upwards, a significant improvement from our previous unit where they were located on the side. This not only enhances the aesthetic appeal but also offers added convenience in operation. We’re excited to see how this upgrade will further enhance our kitchen experience. Very convenient to have in the island. Very fast shipment, and easy delivery.

Great customer service after a bad start
My friend recommended this model and has had no issues with her unit. My unit arrived and was stored until the new kitchen cabinets were installed. Box was not damaged, unit is not damaged. Once installed, I couldn’t wait to use the new microwave. The drawer opens and closes smoothly as expected. However, it doesn’t heat. I tried multiple items and then called Sharp. We walked through the troubleshooting steps and water did not heat in the 3 minute test.I was very disappointed of course. I still had my old microwave thankfully. I have spent most of my working career in the customer service field so I believe in allowing companies to make things right with the customer. We truly all have defects or mistakes at times.After multiple calls to Sharp customer service – very nice agents and always courteous- I got an offer to have a new unit- same model- shipped and they would pick up the defective model. I accepted the offer but 7 weeks later, still no microwave. Sharp did reach out today and confirm the shipping company is showing the unit lost in transit. They are expediting a new unit to me. I will update this review once I receive that unit.Update- 4 months later- new unit is working like a charm. Very happy with my purchase. Thank you Sharp for taking care of replacing an initial bad unit, then a second unit lost in shipping. Third time was a charm for me. I finally have my old microwave away 😊.

Nice features; defect with lawsuit – Do not buy – update
I like the overall design. It installed easily. I especially liked the tilting control panel that made it easy to use no matter what your height. That said…It doesn’t last (less than 2 years). There is some sort of “arcing” defect that manifests over time. Microwaves arcing? Burning Electrical smell? Is it s fire hazard? I’m not a technical person, but it doesn’t sound safe to me.Once it occurred, I of course called the number listed on the materials. Welcome to Kafka-ville. I was asked to fill out their lawsuit claim form and submit documentation. Also, they then sent out someone to look at the microwave and take photos. Ok, not a problem. Now, it has been ~3 months and they will not let me know what will be done about it. Not denying my warranty claim, just “No decision”. Thus, my options are to continue to wait with no microwave, or just give up and buy a new one. Given the cost, I continue to wait.I do hear that ULINE makes a comparable microwave. Also, unlike other brands of drawer microwave, this one is not manufactured by Sharp and thus shouldn’t suffer from the same defect.If their support and the defect get fixed, then this is an awesome microwave. Until then, you are taking a bet with your money (and I wonder, with your health and welfare).03-07-2021Update: Well, Sharp finally made a decision to replace my drawer microwave and called me to let me know. Great! The issue is resolved and a replacement will be sent in 7 to 10 days. Today, I am now assuming that they meant 7 to 10 business days….or longer. I will call them again tomorrow as it is now going on the third week and there has been no subsequent communication. (Each time I call, they ask for and confirm my email address, my phone number, etc. The front line folks are very pleasant as they follow the script.)07/07/2024So far, so good. The microwave is working well!Now that I have a unit without the arcing issue, I once again really like the microwave. So good to have the counter space (no microwave sitting on counter) and to have a good oven vent (no hard to reach microwave about the stove with a wimpy recirculating fan).

convenient reachable location for young and old, tall and short! …and reliable
After 8 year, our microwave is still going strong, no issues whatsoever and the excitement has not worn off. It is a well designed piece of technology. I am 4’11 and my husband is 6’4 and we both love it!