Comments on: Karl home Sectional Sofa Modular Deep Seat Sofa Couch with Ottoman, Chenille Sofa Sleeper Comfy Upholstered Furniture for Living Room, Apartment, Studio, Office, (3-Seat & 1-Ottoman, Black)

By: Stephanie Katona

Stephanie Katona — Tue, 14 Jan 2025 10:08:03 +0000

Worst online purchase and experience in my life to date
I purchased this sofa off the viral Tik Tok video with decent hopes of a great sofa since the reviews were outstanding. The shipment arrived quickly and it was extremely easy to assemble. After two weeks, the sofa started to cave in. Itâs reminiscent of sitting on a water bed with how this sofa lacks sturdiness. The back sofa cushions are low and offer poor support as well. I have definitely noticed back pain from using this sofa. Never had that issue with my IKEA couch.Customer service has been nothing short of a nightmare to deal with. Iâve been trying to get a resolution for two weeks. They respond just once a day, and it seems they struggle to comprehend my concerns or grasp my perspective. Their ability to interpret my feedback and find a solution, or even understand my point, is severely lacking in common sense. Their solution was to âiron / steam itâ to deal with how itâs caving in. The product is very cheap quality and already caving in due to being worn out in just two weeks – steaming it wonât fix this. They instructed me to return the sofa in original packaging which is impossible to do even if I still had the boxes since the cushions were vacuum packed. I keep inquiring how Iâm supposed to return this so I can get a refund but their response is simply âwith the shipping labelâ. I would HAPPILY return this if it was at all possible, but unsure how to seeing I live in Manhattan. There is zero common sense or practicality with customer service and completely pointless stating a refund is available if there is no possible way to return this sofa. Complete waste of money and time. I would highly recommend to avoid this product and seller.

By: Alyssa Arnold

Alyssa Arnold — Tue, 14 Jan 2025 10:08:03 +0000

Bang for your buck!
If this was a $1500 couch I would give it 3 stars. The bottom cushions are comfy, the back cushions are very lack luster and stiff. However at $589 with free shipping this is a fantastic buy! Plenty of money left over to get some awesome throw pillows. She is a real big couch. We love the modular options.

By: Nikia

Nikia — Tue, 14 Jan 2025 10:08:02 +0000

Good value for the money
Iâve had this for 1 year now and can confidently say it was a good purchase for what I could afford at the time.Pros:- Good size. I have an awkwardly shaped living area and have to be crafty with arrangement of things & this loveseat did the trick.- Machine washable: Itâs a pain, but the covers come off. I washed it on the delicate cycle and let them air dry.- Soft. Pretty comfortable with the foot cushionCons:- Very low. As everyone has stated, it sits low to the ground but I got some 6in legs and now itâs the perfect height.- Velvet. I donât find it very easy to spot clean since I have a dog and itâs whiter than I thought it would be. But as mentioned, (with some effort) itâs machine washable.- Shallow depth. I wish the seat cushions were a little deeper.Overall, I think itâs of moderate quality and a fair price for what you get.

By: Ana

Ana — Tue, 14 Jan 2025 10:08:02 +0000

One of the best couches I have purchased
The couch is so comfortable! Itâs very pretty and the material is soft and good qualityAssembly was easy, the seller was quite helpful and easy to work withEvery guest I have had compliments my couch Iâm very happy with this purchaseExceeded my expectations!

By: Chabree K.

Chabree K. — Tue, 14 Jan 2025 10:08:01 +0000

Perfect for on a budget!! Get this couch!!!!
So I never leave reviews ever, but I felt this couch deserved it. I was looking for a couch and I was on a budget. Furniture stores want $2,000+ for a big comfortable couch. I found this couch and I was very skeptical of how sturdy it would be but the part where your back rests is made from metal bars so itâs perfect. It is way bigger than I expected, It could fit 5-6 people easily and it is so comfortable! Very soft and plush but still has a firmness to it. It took me about 4 hours to build, Iâm a woman 4â11 but I did it by myself no help. The instructions were straight forward to me. But I also do have experience building things alone. It is very low to the ground it might as well be on the floor, I believe the feet it comes with are 1 or 2 inches. I read the reviews and fixed that easily by purchasing some more legs. I got 6 inch legs which is just a tad high for my preference I should have gotten 4 inch but I donât feel like sending them back.I ordered black which it looks black on the picture but I got a very dark charcoal grey couch. Wasnât too happy with that because I had a color scheme already but I was still able to make it work so no complaints. Lastly, the cushions on the back do not stick to the couch they are just kind of propped up by the cushion you sit on since itâs so fluffy so I got some Velcro tape as well to fix that and itâs perfect!!! I bought this couch even with the complications because they could be fixed very easily and I would have the perfect couch for my family. I would say walk donât run to buy this couch! Hope this helps!