Comments on: Panasonic Microwave Oven, Stainless Steel Countertop/Built-In Cyclonic Wave with Inverter Technology and Genius Sensor, 2.2 Cu. Ft, 1250W, NN-SN97JS (Silver)

By: Deborah- Waco

Deborah- Waco — Mon, 13 Jan 2025 16:32:50 +0000

GREAT RESULTS!
It is so easy to use. It cleans easily. It’s very stylish – black & stainless steel. It has a 16″ rotating glass plate. You can heat two things at once. We are very pleased with it. What a difference a new microwave oven makes!

By: Charles Z.

Charles Z. — Mon, 13 Jan 2025 16:32:50 +0000

Easily the best microwave oven I’ve ever used or owned.
I was skeptical about their claims on how much better this oven worked with its cyclonic technology, yet I have to admit that it really does work well. Say goodbye to cold centers and crispy edges and say hello to evenly heated food every single time! No, really!
I was honestly amazed, I didn’t realize just how much of a difference thie cyclonic technology in this thing would make in terms of using a microwave, yet it’s really noticeable. Cook times are actually down, heat is uniform, food isn’t over or under done if you follow cooking instructions, it’s a real game changer! That alone would have been enough to call this thing the best microwave oven I’ve ever used or owned, yet there’s more that makes it even better!
It’s genius sensor is so handy, you need to make sure the steam can get out, but gosh does it work well! I’ve never had it undercook anything I’ve used it for and only in the making of oatmeal did it have any issues, it made the oatmeal rise, but I have a feeling that’s because I used milk instead of water and milk has a different steaming point.
Its sensor cook and sensor reheat functions work like a champ, yet its other features, such as preset features for frozen entrees or thawing work remarkably well, too. I don’t know if it uses the genius sensor to help in the preset cooking or not, but it does somehow seem to be able to tell just the right amount of cooking time for most things even if there ends up being a little more in terms of weight than the instruction manual says to have.
I am truly blown away by this, its surfaces are easy to clean, it’s easy to use, it works remarkably well, I really don’t think I could have asked for a better microwave oven!

By: Amazon Customer

Amazon Customer — Mon, 13 Jan 2025 16:32:50 +0000

Microwave
Arrived sooner than expected. Excellent microwave. Easy to operate, larger than expected & hope, it has longevity.

By: David O.

David O. — Mon, 13 Jan 2025 16:32:50 +0000

Handsome machine, but so dark inside
First off, this is a very handsome machine. I really like the sleek stainless-steel front and “real” buttons. It is large capacity and function wise, works GREAT. Though I was hesitant about the dial control feature, I have found this works well, easy to use. The interior is a medium gray which is pleasing, BUT the biggest con of this microwave the wimpy interior light (so dark inside), hence the one star off. (Panasonic, please add brighter interior lighting to your design!!!!)

By: Tony Bryan

Tony Bryan — Mon, 13 Jan 2025 16:32:50 +0000

DO NOT BUY AS A BUILT-IN MICROWAVE – correct 932SS kit doesn’t fit properly, and Panasonic has customer support from hell
A little part of me feels like this review is a tad unfair. First up – this is a perfectly nice, decently performing microwave. Nice functions, works great, reasonably easy on the eye for a big steel box. If I were rating this product on its “microwave-yness” then I’d give it 4 or 5 stars. But most of me thinks that this oven, and Panasonic, throroughly deserve a 1 star for two reasons.
First, there are the key words “built-in” in the description and spec, which is exactly why I bought it, as I need a replacement built-in microwave. This oven pairs with the NN-TK932SS trim kit, which I confirmed with Panasonic customer support is the right one. And when I look at the Panasonic website (see picture) there’s a nice tight finish. But when fitted, there is actually a 1/2″ gap on all four sides of the microwave through which you can see the duct work and cabinet cavity. Seriously – the trim hole is exactly 3/4″ bigger than the oven. Ugly. I thought I’d bought the wrong kit, but no.
Second, the customer support from Panasonic is ATTROCIOUS. Here’s a fun transcript from my chat with them:
Levon S (1/3/2018, 7:26:55 AM): Welcome to Panasonic Microwave Support Live Chat Group!
How may I assist you?
Me (1/3/2018, 7:27:19 AM): Can you confirm the correct 30″ trim kit for an NN-SD975S microwave?
Me (1/3/2018, 7:27:49 AM): I bought the NN-TK932SS but it has a 1/2″ gap all around the microwave, looks ugly.
Levon S (1/3/2018, 7:29:17 AM): NN-TK932S
Me (1/3/2018, 7:30:22 AM): Really? And its supposed to have a big gap around the microwave? It looks terrible.
Me (1/3/2018, 7:31:07 AM): Look at the picture at http://www.abt.com/product/64796/Panasonic-30-Stainless-Microwave-Trim-Kit-NNTK932SS.html
Me (1/3/2018, 7:31:25 AM): With the 975S microwave it doesn’t look like that at all.
Levon S (1/3/2018, 7:32:15 AM): Then you need to contact a installer for unit was installed wrong
Me (1/3/2018, 7:33:43 AM): Are you serious?
Levon S (1/3/2018, 7:33:43 AM): yes
Me (1/3/2018, 7:34:26 AM): There is no installing it wrong. Its a trim… it fits over the microwave. The hole in the trim is bigger than the microwave. “Fitting” it won’t make the hole bigger or smaller.
Me (1/3/2018, 7:34:51 AM): I’m not talking about the hole in the cabinet. I’m talking about the hole in the trim which fits over the oven.
Levon S (1/3/2018, 7:35:30 AM): That is the correct trim kit as I have stated to you and you have enter it wrong because there is no spacing on it
Me (1/3/2018, 7:37:17 AM): Is there a phone number I can call to talk to someone else. Either you don’t understand me, or the product I was sent is defective. I can fit my entire finger between the trim and the microwave.
Me (1/3/2018, 7:37:26 AM): All the way around.
Levon S (1/3/2018, 7:37:34 AM): You can call 1-800-211-7262 but you will be charged $9.95 to speak with agent over the phone.
Me (1/3/2018, 7:38:02 AM): You guys suck. I’m returning the microwave unless you give me a number to speak to someone for free.
Me (1/3/2018, 7:38:27 AM): You call this customer service?
Levon S (1/3/2018, 7:39:36 AM): Sorry there is no free number
I discovered that there IS a free phone service during the warranty period, but what the number is escapes me. The phone line that told me this hangs up before giving you the option of talking to someone about warranty.
A second chat had similar, almost comedic results. The second guy had ME google product dimensions for his own products, in order to confirm that this isn’t a fitting issue, and yes indeed the trim is 3/4″ bigger that then microwave.

By: Manuel

Manuel — Mon, 13 Jan 2025 16:32:50 +0000

El horno se ve y funciona muy bien. Lo que mi esposa buscaba es el tamaÃ±o. Otra ventaja el acero inoxidable.
Lo probamos y funciona bien. AÃºn no lo necesitamos para reemplazar el que usamos diario.

By: Linda

Linda — Mon, 13 Jan 2025 16:32:50 +0000

I love how this microwave works and all it’s features. I totally recommend this oven. So nice how it cooks or reheats food so fast.

By: Jose Antonio Arean M.

Jose Antonio Arean M. — Mon, 13 Jan 2025 16:32:50 +0000

He tenido un horno de microondas Panasonic de 2.2 pies cÃºbicos por mÃ¡s de 15 aÃ±os. La versiÃ³n actual que acabo de adquirir es simplemente excelente. Entre otras comodidades y programas de cocina, tiene luz interna, lo que lo hace muy agradable de operar.

By: Juan E.

Juan E. — Mon, 13 Jan 2025 16:32:50 +0000

Buen producto