Comments on: Smart WiFi Door Lock Set: Hornbill Silver Keyless Entry Door Lock Deadbolt with Handle Set Fingerprint Door Lock with 2 Knobs Alexa Bluetooth Remote Code Auto Lock for Home Hotel Security

By: Amazon Customer

Amazon Customer — Mon, 10 Feb 2025 14:10:21 +0000

Easy to use and looks sharp
We love how many options this lock has to open the door (finger print, code, fob, with the app, key). Gave us lot of options for the different family members.

By: Albert Andrascik

Albert Andrascik — Mon, 10 Feb 2025 14:10:21 +0000

Instructions.
Need better troubleshooting instructions. Call customer service they said ibwouks get s probe that night no call. Got an email the next morning.They are lucky I understandåå§åå®æ. I was able to fix it. Myself.BTW The app was displayed I. Traditional chinese.If the rep on-the-phone ells you that support will call I expect a phone call not an Email.I was looking at buying another lock set nut I need to see changes.Better app other than TTLock app. It has Ads Dont understand why you need. 2 apps to run the doorlock. IBTW The I strictly. Video they supplied didn’t cover my issue.

By: Mark LaChapelle

Mark LaChapelle — Mon, 10 Feb 2025 14:10:21 +0000

Stopped working less than 2 months
Will not turn on at all despite replacing batteries. Customer service located in china. Will update review if they replace it. Its been very Cold in NY but if it can’t survive the Cold than it shouldn’t be rated for it. I wouldn’t buy I again. The only reason I want it replaced is because of the door/door jam being adjusted to fit for it. Don’t waste your money. But something more reliable

By: Dana P.

Dana P. — Mon, 10 Feb 2025 14:10:21 +0000

Great lock, even better customer service!
If you’re looking for a stylish smart door lock, look no further! This lock allows many ways to get into your home, including the ability to unlock remotely. Not only is the lock pretty, the battery life is better than others, and it is very easy to set up and use. My only issue is that it cannot be used on my door! 🙁 The deadbolt has a rectangular metal piece that is supposed to be placed in the inset on the side of the door. My door is metal and doesn’t have this inset. We cannot drill screws into the door, and the door won’t close if we lay the piece flat. Our old deadbolt had a round part to secure it, and we need the same part for this lock. We even tried to use the piece from our old lock but it didn’t fit properly. I contacted customer service and am thankful Barrett was on the other end of the call. He was wonderful! He texted, called, and FaceTimed with me to see my door and try to fix my issue. Barrett informed me that the rectangular metal piece cannot be removed but he will bring my issue to his supervisor’s attention. Hopefully the company will begin making that piece removable and include the round part for people who have doors like mine. I would definitely buy it!

By: Tony

Tony — Mon, 10 Feb 2025 14:10:21 +0000

“Exceptional Security and Service: Hornbill Smart Wi-Fi Lock Exceeds Expectations
I recently purchased and started using the Hornbill Smart Wi-Fi Lock, and it has been outstanding. The remote control feature, combined with fingerprint recognition, keys, and key fobs, offers unmatched convenience and security.I’d like to highlight the convenience of the remote control and quick fingerprint access. The security with multiple access options ensure reliability. Also the ease of use and the simple setup and user-friendly interface. In my case I neglected to completely read the included instructions and found the customer service clear and concise. My special thanks to Eunice, whose exceptional service resolved my issues with great accuracy. She was incredibly informative and made everything clear and easy to understand. The Hornbill Smart Wi-Fi Lock, supported by stellar customer service from Eunice, is a fantastic product that I highly recommend. Thank you again Eunice.

By: Buttermilk

Buttermilk — Mon, 10 Feb 2025 14:10:21 +0000

Easy installation
Very happy with this purchase. I actually installed this lock by myself!Works very well. Very sturdy and lock functions all work great!

By: Kasey Moore

Kasey Moore — Mon, 10 Feb 2025 14:10:21 +0000

Connection issues
I love this smart lock however Iâve been having connection issue with the remote locking, I will connect it and it will keep disconnecting.. 🙁

By: Corey R

Corey R — Mon, 10 Feb 2025 14:10:20 +0000

Decent Lock
Updated! The company reached out and assisted in this issue.Updated! Decent Lock but the Gateway it is difficult connecting (bluetooth) to Google Home, App is lame at best!! I connected the Gateway to the Life Smart App ok, and the Google Home app picks up the Gateway ok. Note: When using Google Home to lock/unlock, the big rectangular lock Icons are blue when locked and grey/not colored when unlocked (took a while to figure this out). Initially (the first 24 hrs) the Smart Life app often showed a small note in green at the bottom stating the locks s as “not connected to Bluetooth, which means you cannot use the app. Then as of today (24-48 hrs later) it does not seem to be happening. There is no reason this should be have happened and it was very concerning/frustrating. I have an updated Samsung phone 2023/Galaxy S23 and the locks are new. I think the Bluetooth protocols are old or not compatible with newer phones. It connected and disconnected randomly.The result is the lock work with the app ok and now Google Home but it is glitchy and the manufacturer should tell you these things, admit it is glitchy, and give you tips on how to deal with it or fix it and do proper testing with different internet wifi’, Bluetooth protocols, etc. Finally the Instructions in the package show pictures/screenshots of the app that are old, the screenshots show a green line item called Settings and now it says More in the app which is confusing, and also the More fields/line items are wonky/out of place for that screen. The Smart Scenes are not explained at all in the instructions, they are VERY hard to figure out and the two header line item categories don’t make any sense nor do the next pages they lead you too? The navigation layout is very bad too! It seems like some 16 yr old developer in his first college developer course produced them. Zero user testing was done I’m sure. What a horrible attempt at the higher level Smart if/then functionality. Obviously, the owner and senior mgt at Hornbill have never used this app and don’t care about their product.