Comments on: Smart WiFi Front Door Lock: Hornbill Keyless Entry

By: Amazon Customer

Amazon Customer — Sat, 08 Feb 2025 17:03:07 +0000

Great door for someone who hates fondling keys
The key card is amazing, along with the finger print detection and the unlock/lock feature within the app. I especially love the app as I never have to worry about whether I locked my door or not, I simply just use the app if I feel like Iâve forgotten! Had a little trouble connecting the device, but Eunice from tech support was able to walk me through a step by step process rather quickly and methodically!

By: Heidi M.

Heidi M. — Sat, 08 Feb 2025 17:03:07 +0000

Customer Service Impeccable
My favorite thing about this product is the customer service that comes with. Upon us purchasing the product itself, we hadn’t had time to fully install it but we received an Amazon message asking if we like the product and if everything was going okay just as a follow-up customer service message. I thought that was super sweet of them. It prompted us to get everything going. The product is a great product, it’s phenomenal and has many uses it’s easy for the whole family. But most importantly the customer service is absolutely impeccable. Upon installing the product the customer service team continues to follow up with us to make sure everything is going okay and everything is working properly and reminds us about the warranty and asks us how they can help us. This is extremely important.

By: Susan Badia

Susan Badia — Sat, 08 Feb 2025 17:03:07 +0000

Great product, excellent support.
I moved to another home and upgraded from a previous Hornbill lock I left behind. This one offers all the benefits of fingerprints, cards, combinations, wifi, Bluetooth, and app (all the benefits in one). The product was received fast and exactly as described. Installation was easy, and the Support Team was Excellent and Super Fast answer. Eunice guided me through the process, answered all my questions, and was patient and helpful. She was excellent. Highly recommended ð

By: Delmy

Delmy — Sat, 08 Feb 2025 17:03:06 +0000

Fantastic Lockâ¦â¦ Exceptional Customer Service
I wanted to upgrade our smart lock and this particular lock was in our top 5. What made us decide on this one was that it was all inclusive with the gateway and the reviews we read about their customer service.Right after I purchased, we received an email from the seller with pictures and videos to help with the install. Setting it up was fairly easy and the instructions were pretty clear to follow.So, once we had it installed we had a small issue (of course it wasnât the locks fault but ours). I reached out to their customer service and we worked with Eunice. BEST CUSTOMER SERVICE EVER! Really responsive to our questions and needs. We even did a video call to test our lock and resolve the issue. Now that we have it working properly we have had no issues whatsoever.We love the app, which is super user friendly. Keys work, works great with Alexa through the gateway, the little fobs are fantastic. Setting up fingerprints and codes is really easy through the app. The app also provides a log feature and youâre able to get all or some notifications.Overall excellent purchase!Donât hesitate to purchase this smart lock!

By: Kindle Customer

Kindle Customer — Sat, 08 Feb 2025 17:03:06 +0000

Good product. Great customer service.
I honestly had never heard of this brand before but after trying the common brand names and finding out that this are very flaky, expensive, and run through batteries like they were free, and also stop working often, I decided to try this one.It worked great out of the box. Setup was very straight forward. The app is very easy to use and manage. My lock did so working after a few months, but the customer service is outstanding. Even had a video call with them. Great troubleshooting and they stand behind their product. Replaced it without having to jump through hoops. Thanks to Eunice with their customer service center, I am still a happy customer.

By: SBernard

SBernard — Sat, 08 Feb 2025 17:03:06 +0000

Great, until it wasn’t
I would have provided a 5-star review had I not encountered a critical failure in the door handle latching mechanism within 2 weeks of installation. The pin that rotates the door latch mechanism spontaneously snapped off when my daughter attempted to enter the house, making the door completely inoperable from the exterior. Not wanting to fully dissemble the recently installed door kit and go through the Amazon return process, I decided to leave the deadbolt key-pad in place (for which I am very happy with), and spend the $100 to purchase a separate handle from Home Depot so that I could operate the door. I had my concerns about the quality of this product based on my unfamiliarity of the manufacturer before I purchased the set. Should have listened to my instincts

By: Jody

Jody — Sat, 08 Feb 2025 17:03:06 +0000

Smart Lock ~ black
I have been looking for a smart lock that didnât stand out . I found it !! Love how it looks while offering keyless entry ! My boyfriend installed it today and we were so pleased with how easy it was to set up finger print access and codes . We hand a little bit of difficulty setting up the app on his phone so we called customer service . Tara from customer service got back to us in a timely manner . She took the time to FaceTime us and guide us through the steps to get the app working . She was patient , knowledgeable and was happy to assist . Fantastic customer service !!

By: Kim Rose

Kim Rose — Sat, 08 Feb 2025 17:03:06 +0000

Door Handle
This is an amazing product. It makes life easy for me when my kid gets home from school and forget his key. I love this product, will definitely recommend this to my friends