Hamilton Beach 49911 FlexBrew Trio 2-Way Coffee Maker, Single Serve & Full 12c Carafe, Black, FastBrew, Removable Reservoir, Alexa Enabled

Loved my old one
Update – do not buy this coffee maker ! 2 issues : frequently drops it WiFi connection in the Amazon Alexa app . Device shows unresponsive and the only way to reconnect it is to remove it from the Amazon Alexa list and reinstall it ! Secondly : I have been unable to make more than 2 or 3 pods before the coffee maker errors and says the needle is clogged . My old one never did this even after years of use . It’s obvious that there is a water pump that isn’t powerful enough to clear coffee grinds as well as a poor needle design . Unfortunately my return window closed by the time my patience ran out . Get a keurig ) old review : This is the 3rd Flex brew coffee maker that I’ve owned. My last one was the same as this one although without Alexa integration . I loved my prior ones . They all lasted about 5 years each with multiple uses each day . This one so far ? Not so much . The pros : 1) removable water reservoir for k cup 2) size and layout . 3) heated pot area 4) Programable 5) Alexa integration . 6) price . Cons : 1) no removable reservoir on pot side . 2) no water level indicator on the glass pot side like prior models 3) water level for 12 cups on the pot as well as the reservoir is so close to overflowing that it’s pretty hard not to spill some . 4) the deal breaker con ? Mine takes over 25 minutes to make a whole pot . My last one was 12 . It takes forever . It is an actual drip – not a stream . And on mine , pulling out the pot while brewing slows the flow but doesn’t stop it completely . And finally … give us back physical buttons . Touch sensitive controls are terrible on low end appliances like these . Not to mention they almost always look dirty with finger prints. So at least make it less glossy to help hide that . The conclusion ? I recently tried to reach out to the manufacturer to inquire as to whether or not I have a defective machine. If I don’t get a response soon , I will just return this as defective . I’m honestly not sure If I would buy this again or recommend it . I always try and be fair with my reviews . So I will update this review when and if things change . ( updated review : one additional software bug : the time will randomly display in military time when it hits midnight . The clock shows 0:00 am until 1 am ) update 5/15/24 : customer service is terrible . They offer no help except to send you instruction manual screenshots on how to unclog the machine . Duh !

Adquirí este producto con grandes expectativas, esperando una experiencia acorde con lo que se anunciaba como una cafetera inteligente y moderna. Sin embargo, desde el primer uso, esas expectativas han sido sistemáticamente frustradas. La cafetera, en lugar de ofrecer las funciones avanzadas y automatizadas que uno esperaría de un equipo de esta categoría, se limita a ser una máquina rudimentaria que solo prepara café de manera manual. Lo que más decepciona es que, a pesar de la promesa de conectividad y facilidad de uso, no cuenta con la capacidad para integrarse con dispositivos móviles ni ofrece la conveniencia esperada en un equipo de este tipo. En resumen, lo que parecía ser una solución tecnológica avanzada resulta ser una cafetera básica, muy lejana de la experiencia de un producto verdaderamente inteligente.Agradezco a Hamilton Beach por la desafortunada experiencia que me ha llevado a sentir que he desperdiciado mi dinero debido a la falta de seguimiento y atención a la calidad de sus productos. Paradójicamente, habría sido una decisión más sensata optar por uno de sus modelos más básicos, que seguramente habría cumplido con las expectativas mínimas sin generar tanta frustración.