TOSHIBA ML-EM34P(SS) Smart Countertop Microwave, Sensor Reheat, Works With Alexa & Remote Control, Kitchen Essentials, Mute Function&ECO Mode, 1100W, 1.3 Cu Ft, With 12.4″ Turntable, Stainless Steel

great for memory impaired elderly (with remote assistance)
my mom’s caregivers have one night off a week, so it’s me and my elderly, memory impaired mom heating up food in the microwave on wednesday nights. until now, we were using the costco panasonic 1.3 cu microwave. it’s interesting how the design can mean night and day for a user like my mom.to make the panasonic usable, we put 3 colored stickers to help guide her to what to press. but now that we have the google assistant enabled toshiba, she simply puts the food in, and i turn on the microwave with the proper settings from thousands of miles away. ding! food is ready without any raised voices or hair pulled.i think overall this interface is really preferable to the panasonic and quite well thought out. most importantly, there is a genuine pull handle–not a push eject button. for elderly, finding yet another hidden button is torture. everyone knows what a pull handle is! also, for in person operation, i love that you simply press the START/30 second button and it starts cooking. that’s pretty much most of what i do. with the panasonic you have to first press a 30 second button and then press a start button. over a human’s life, that’s 2 trillion presses i have saved.lastly, the clock sets itself. we just never bothered setting our panasonic’s, because it was simply a matter of time before the power did something and we’d have to reset it again.if only the toshiba was sold in a place that had costco return policies, then it’d be heavenly. but still, it’s a better deal overall than our previous costco microwave. if you are remotely helping someone prepare food, this is the only remote controlled microwave that utilizes a handle interface as of 8/2022

Easy to Use
Best Microwave we have ever owned. Let’s start with dislike. First of all the app is not available in the Amazon App Store. Only Apple and Google, neither will do you much good if you’re using a Kindle or other Amazon product. I do have an iPhone (unfortunately– that’s just an editorial comment) which has Alexa and it would not pair even though the skill was enabled. Called Amazon Customer Service and spoke to James (I wish I could remember his last name) who was absolutely awesome.He checked with the Alexa engineers who diagnosed the issue and were absolutely sure it was not their problem. This took a little over a week and he called back every few days to give me an update. Eventually I was told I had to check with Toshiba they were polite but not helpful. The CSR did give me a service ticket number, and told me they would be in touch in a couple of days – which they didn’t do. I called Toshiba back in a week and they told me that Amazon made them fully aware of the problem and asked for my patience.James from Amazon called back exactly when he said he would. I told him situation with Toshiba and he asked to be informed via email what was going on. On a different order I had a return that needed Supervisory Authorization, nothing serious – all is good. I spoke to a supervisor by the name of Jona who was absolutely incredible. As a former salesman and customer service manager I expect the best and believe me she is! Jona said she would call me back; she gave me a specific time and date and both times it was exactly as she said.Back to the microwave. Jona must’ve lit a fire under somebody’s chair because the microwave and Alexa are now a team. it’s FAST, it’s EASY and it’s ACCURATE if a mistake were to be made it was because we said something wrong not the handshake between Alexa and the microwave.We purchased the Alexa enabled appliance because my wife has rheumatoid arthritis. This product along with several other kitchen appliance and gadgets we purchased from Amazon have helped ease the pain. Frankly, when I saw that there were now appliances compatible with Alexa I thought that was going to extremes (AND we have six Echo products around the house).This 1100w Toshiba is the perfect size 700w is too small even for two people.. I generally don’t take the time I should to write a review; but this microwave deserves five stars. By the way Amazon customer service deserves 10 five each for Jona and James.

When we first bought this microwave, I had a bit of trouble setting it up but eventually was able to make it work using the MSmartLife app as recommended in the instructions. However, as others have noted, it worked for a couple of days (long enough to get us addicted to the feature) and then stopped working. I struggled with it for several days and eventually convinced Amazon to take it back. We got a replacement and I could not get it to connect to Alexa at all. I phoned customer support at Amazon and I have to give them 5 stars. The person walked me through the procedure to fix the problem and it worked. This involved unplugging the microwave, reconnecting to MSmartLife, then disabling the MSmartLife skill in Alexa and re-enabling the skill. Following this it worked. The photo was taken after asking Alexa to microwave for 2 1/2 minutes and as you can see it worked. I don’t know if I will have to redo this every two days but will post an update in a week or two. The microwave itself is great but the Alexa feature, when it works is fabulous.Update: a week later, I have had to reprogram Alexa—just disabling MSmartLife and re-enabling seems to work. Other Canadians have indicated that this app doesn’t work in Canada, but so far, it has worked for us.

This microwave is enormous. My husband and I had a fight because the microwave wouldn’t fit in its designated area, suspended over the counter. About 1cm of it is hanging out, but other than that, it is gorgeous, very potent (we have to put less time than regular microwaves, otherwise it boils), it is silent (you can completely turn off the sound, but even when it is on, it is just one short beep, which is great when you have a baby sleeping). It is beautiful, easy to use, and clean. Very much pleased with this product.