Hornbill Biometric Fingerprint Smart Lock with Front Door

Needed a little tweaking but it works great now
Installation was pretty quick and easy, especially if you are familiar with installing a doorknob or deadbolt. The only part that can be tricky is drilling the whole. Use the template and you will be ok.After installation it worked great for about 8 times then stopped working. In an attempt to fix it I reset the lock and tried to to delete the lock from the app. I was not able to delete the lock from the app so I had to call support. Blaire was very helpful and was able to show me an alternative way to deleting locks from your app. This is a Chinese company so there is a little bit of a language barrier but her English was way better than my Chinese (non existent).After reconnecting to the lock it worked for a few more times then had the same problem. I could here the motor working but it was not operating the deadbolt. I was talking to a friend who has some similar locks at his workplace and he was mentioning that the deadbolt needs to move freely. My deadbolt was not getting any friction from the strike plate but, I thought of how, if you over tighten the screws when installing a doorknob, the latch would not spring back into place after opening the door. SO, I took the cover off of the lock, loosened the screws that go into the deadbolt mechanism and reassembled the lock. It has worked flawlessly since.In short, if you have problems with the lock not functioning, check that the deadbolt is not hitting the strike plate and that you have not over tightened screws when installing. The screws only need to be tight enough to hold the lock in place.The lock looks great with our new door handle, it works as it should and makes life easier for the whole family (especially the kids). We’ve had a a couple of unsolicited compliments from friends visiting on how nice it looks.I will say that the app is crap. It has very limited functionality and if you have to delete your lock so you can re-add it after a reset, you can’t just delete it. You have to export it to the trash.

Just not good.
The good: It looks nice, and I thought the app was ok and easy enough to set up the lockThe Bad:Fingerprint sensor is worthless.Locks you out after 5 attempts and makes a siren noise.Using the buttons isn’t an option sometimes. In the cold it seems to not want to recognize you want to even start entering a code.The lock mechanism itself is sloppy and loose.The handle feels pretty cheap.Bought 3 of these – they are all going back.

Worked great!
Alrighty, let’s start out with some positives:1. The privacy lock option that allows us to key in a series of random number before or after our actual code in order to mask our actual code.2. The ability to give out different codes to friends/family when needed.3. The app associated with the lock is pretty intuitive and easy to use (especially to remotely unlock/lock when needed)Now, let’s talk about why this isn’t a 5 stars. It can pretty much be summed up by: the automatic function it stopped working properly.We placed the amazon purchase of this lock on 4/16/22, it was shipped on 4/17/22 and not received until the following day. The manufacturer’s warranty is one year. On 4/14/23, the lock malfunctioned and stopped fully unlocking our door when key code was entered. Luckily, we had a key hidden to manually unlocked it. Given that we contacted Hornbill within the year warranty, we’re hoping to get a replacement lock sent. Will update this review if/when we get our replacement lock.***** update. They sent us a replacement. Giving them 5 stars!

Very impressed
This is my second Hornbill lock. I was so impressed with the first one at how easy it was to install that I bought the second one for my porch door. It looks great, not too bulky, you don’t have to sue screw drivers to replace the batteries. The service is what really sets them apart. I had a question on a Sunday, texted the Whatsup number and they responded within in 5 minutes and followed up the next day to make sure that I had no other issues.

Hello,The lock works amazingly. I used to have an August lock (WiFi) for 2 years and it was terrible, huge delay in opening the door, and fast battery discharge, on both sides, at the keypad, and at the lock. I love the keyfobs and fingerprints, the door is unlocked instantly. Including with Alexa. With August sometimes takes from 3 to 6 seconds to unlock the door (this is when it worked – most of the time, it doesn’t – with Alexa)So, yes, after a few days of using it, it works excellent I hope will be the same in 6 months2 years ago I bought August because it is a big brand. But is a huge difference between those 2. Hornbill is so fast, and not very complicated to configure. In fact, is easy.The only con is that (for me) it is working with TT Lock only (the blue one). Next Lock app, didn’t work for me to add the lock. It discovered the device, but I couldn’t add it. However, not a big deal – TT Lock is almost identical.PS: the lock has been installed on the door by the guys who installed my new door. So I do not know if it was easy or not. I wasn’t home.

Smart door lock has been installed over 1 week, finger print sensor works well in cold weather as well as key fob. Installed on front door replacing existing lock, deadbolt lock, I had to make hole a little bigger. otherwise everything went well. Very pleased with this new lock handle set.